Legal Notice

◆About this notice

This notice sets out who operates this website and the legal information we are required to publish. It should be read with our Terms of Service, Privacy Policy, Shipping Policy and Refund Policy.

1Who operates this website

This website, ukpond.co.uk, is operated by Pond Plants UK Ltd, trading as Pond Plants UK.

Registered name

Pond Plants UK Ltd

Registered in

England and Wales

Company number

15172676

Registered office

Unit 12c, Brookenby Business Park, Binbrook, Market Rasen, England, LN8 6HF

VAT registration number

452755185

2How to contact us

Email

sales@pondplantuk.co.uk

Telephone

01472 869012

Post

Pond Plants UK Ltd, Unit 12c, Brookenby Business Park, Binbrook, Market Rasen, LN8 6HF

We aim to respond to enquiries within one working day.

3Plant health and plant passports

We are a registered professional operator under the Plant Health (Phytosanitary Conditions) Regulations. All regulated plants we supply are issued with a UK Plant Passport, and passport documentation is included with every delivery and is available in your trade account.

Plant Passports are issued for plant health traceability. They are not a warranty of the condition of an individual plant on arrival; claims about condition are dealt with under our Terms of Service.

4The content of this website

We take care to keep the information on this website accurate and up to date, but we do not warrant that it is complete, accurate or current. Stock levels, prices and availability change frequently.

Descriptions, images and cultural information about plants are provided for general guidance. They are not horticultural, design or professional advice, and they do not take account of your site, climate, water conditions or intended use. You are responsible for satisfying yourself that a plant is suitable for your purpose before you buy it.

Some plants sold on this website are vigorous growers. It is your responsibility as a professional buyer to be aware of any species that are restricted, prohibited or subject to control in the territory you are selling into, and not to plant or supply them unlawfully.

We may change, suspend or withdraw any part of this website at any time without notice.

5Intellectual property

All content on this website - text, photographs, product descriptions, availability data, graphics, layout, design and code - is owned by or licensed to Pond Plants UK Ltd and is protected by copyright and other intellectual property rights.

"Pond Plants UK" and our logo are trade marks of Pond Plants UK Ltd.

Approved trade account holders may use our product images and descriptions for the purpose of reselling goods bought from us. Any other reproduction, distribution, systematic extraction or republication of our content requires our prior written consent. Our Terms of Service set out the full position, including our prohibition on scraping and automated data extraction.

6Links to other websites

Where this website links to a third-party website, that link is provided for convenience only. We do not control and are not responsible for the content, accuracy, availability or practices of any third-party website, and a link does not imply endorsement.

7Our policies

The following documents govern your use of this website and your purchases from us:

Terms of Service

/pages/terms-of-service

Privacy Policy

/pages/privacy-policy

Shipping Policy

/pages/shipping-policy

Refund Policy

/pages/refund-policy

Trade accounts held on credit or Sale and Return terms are additionally governed by our signed Universal Trade Account Agreement, which takes precedence over these documents to the extent of any conflict.

8Complaints

If something has gone wrong, please contact us first at sales@pondplantuk.co.uk, quoting your order number, so that we can put it right. We will acknowledge a written complaint within five working days.

Claims about the condition of plants on arrival must be made within the period set out in our Terms of Service.

9Governing law

This notice, and any dispute arising out of or in connection with it or your use of this website, is governed by the laws of England and Wales. You and Pond Plants UK Ltd submit to the exclusive jurisdiction of the courts of England and Wales.

10Changes to this notice

We may update this notice from time to time. The version published on this page is the current one, and the date at the top shows when it last changed.